Anyone heard from Steel Mastery?

Haraldr Anundr · Post by **Haraldr Anundr** » Tue Feb 23, 2010 4:46 pm

I sent them an email on February 17th for an update on a linen gambeson I've ordered from them. I heard back later the same day. It should be shipping out in a weekand hopefully I'll see the end result 2 weeks after that *knock on wood*

Giraut · Post by **Giraut** » Tue Feb 23, 2010 6:04 pm

Just got news from one of our fighters: he got mail today, everything seems fine.

Duke Icefalcon · Post by **Duke Icefalcon** » Mon Mar 01, 2010 9:09 am

Deadline has come and gone. Still have not heard anything.

Gerhard von Liebau · Post by **Gerhard von Liebau** » Mon Mar 01, 2010 11:11 am

Don't do business with them, Icefalcon, 'nuff said! You don't want your own reputation dashed against rocky shores because you're trying to be a good middle-man. Ain't worth it. Hope you didn't lay too much cash down for the order, or that it does eventually get completed.

-Gregory

Duke Icefalcon · Post by **Duke Icefalcon** » Wed Mar 03, 2010 10:49 am

Still no response....

Erin · Post by **Erin** » Fri Mar 05, 2010 3:14 am

ive been waiting on some boots since oct... said "so sorry! january!" now say "so sorry, April!" im out a couple hundo... fuck my life

Cian of Storvik · Post by **Cian of Storvik** » Fri Mar 05, 2010 7:30 am

Still waiting on my order from Sept.

-Cian

Duke Icefalcon · Post by **Duke Icefalcon** » Sat Mar 06, 2010 7:08 pm

I ordered in November. Was told it would be February.

steel-mastery · Post by **steel-mastery** » Fri Apr 09, 2010 6:49 am

Cian of Storvik wrote:I paid for a pair of shoes back in September that I've yet to see, or get an email response about. I've been told by others that the Ukraine shipping can take a very long time...like half a year, despite their estimated 2 week shipping estimate

The shipping lag must also affect their email response. Maybe they get email by boat.
-Cian

steel-mastery · Post by **steel-mastery** » Fri Apr 09, 2010 7:00 am

Dear Gregory,
What did steel-mastery do for you that you are sooo negative? Puffff.
Steel-Mastery

MJBlazek · Post by **MJBlazek** » Fri Apr 09, 2010 10:21 am

steel-mastery wrote:Dear Gregory,
What did steel-mastery do for you that you are sooo negative? Puffff.
Steel-Mastery

Your reputation speaks for itself.

Months behind schedule.
No Communication.
Blowing off people when the confront you on it.

I forone will never do business with you again. And I actually had a great experience. I find your recent attitude...lacking.

Duke Icefalcon · Post by **Duke Icefalcon** » Sun Apr 11, 2010 5:23 pm

I have heard from Steel Mastery and I am resuming my order with them. I will let you all know when I get my stuff.

Ice

David Teague · Post by **David Teague** » Sun Apr 11, 2010 6:09 pm

steel-mastery wrote:Dear Gregory,
What did steel-mastery do for you that you are sooo negative? Puffff.
Steel-Mastery

Hello Steel-Mastery,

I was one of the first people to buy from you when you started selling on e-bay. The price was quite fair, workmanship good and the package came in pretty quickly. Heck, that's your helm in my avatar on the left side of the page.

I became one of your biggest fans and cheerleaders on the web. I sang your praises everywhere I posted and in person at WMA events.

By posting glowing reports I ended up having a number of people that knew me either as an internet friend or as a person in real life order form you. At first, orders came in, people were happy...

Then the issues started:

Missed deadlines.

Missed revised deadlines.

No Communication.

People waiting months to a year for products promised in weeks.

Taking money and orders from folks and promising short delivery times when you had a queue backed up about a year. (That right there is a breaker for me)

Having orders show up moths late and be wrong. Wrong helm, wrong size, not even close to the order. ( I saw this personally with people in Alaska)

I don't know what you did to Gregory but I tell you what you did to me.

You ruined my personal reputation as someone to be trusted for information on trustworthy vendors by your actions.

Had you only been forthcoming with honest dates as your queue backed up most of us would have still ordered.

Had you only been forthcoming with honest revised deadlines when issues arose,most of us would have still ordered.

I'm waiting on a expensive piece of armour from an armourer who had to revise his delivery date. I don't mind as he was quick to let me know that he couldn't make his first delivery date and gave me a new date that still gives me plenty of time to have this for the event.

Cheers,

David

Giraut · Post by **Giraut** » Mon Apr 12, 2010 12:54 pm

Meanwhile our fighters got their stuff from steel mastery.
The items are excellent but unfortunately the color of one gambeson was wrong. No big issue but it added some 'bad smell' to the long time it needed.

Duke Icefalcon · Post by **Duke Icefalcon** » Mon May 03, 2010 7:32 am

Got my gauntlets this week. I think there was a mistake made. They are mild steel instead of stainless and they are made for a hand that is half the size of mine.

I sent an email a few days back and I am waiting on a reply.

Heath B fraychef · Post by **Heath B fraychef** » Mon May 03, 2010 9:27 am

this does not give me much hope.
i was told my order finaly shipped last week.

Duke Icefalcon · Post by **Duke Icefalcon** » Tue May 04, 2010 7:56 am

Still no answer....

David Teague · Post by **David Teague** » Tue May 04, 2010 9:43 am

Duke Icefalcon wrote:Got my gauntlets this week. I think there was a mistake made. They are mild steel instead of stainless and they are made for a hand that is half the size of mine.

I sent an email a few days back and I am waiting on a reply.

Hmmm....

Please see:

"Taking money and orders from folks and promising short delivery times when you had a queue backed up about a year. (That right there is a breaker for me)

Having orders show up moths late and be wrong. Wrong helm, wrong size, not even close to the order. ( I saw this personally with people in Alaska) "

Duke Icefalcon · Post by **Duke Icefalcon** » Wed May 05, 2010 8:18 am

Still no reply. I wish I had listened to you, David.....

Sebastian K · Post by **Sebastian K** » Sat Oct 30, 2010 4:16 am

Just a reminder of caveat emptor.

Anyone heard from Steel Mastery?

Hallo Cian,please write on steel-mastery about your problem