Yet another Westland Crafts review
Posted: Mon Sep 06, 2010 10:18 am
Hi all,
I just finished a weekend event wearing my new boots from Westland Crafts and figured I'd give them a review.
I placed an order for 33 pairs of shoes on May 17th. I had waited until another local had received the shoes he ordered before placing both so I could see how long it took and so I could see the quality. I was reasonably pleased with both so I placed the order for myself and a number of other people from the kingdom. As you might suspect, the plan was to get the stuff for pennsic.
There was some back and forth with Westland about corrections and clarifications with the order (more stuff that I had got wrong than them) and that was fine. I sent off the money and settled down to wait.
Mid June I sent an email and asked how it was going and was told it would be shipping next week. A month later, having heard nothing I sent another email and on July 17th I was told that my order had shipped. I was delighted that everyone would have their shoes for Pennsic.
I didn't get the shoes for Pennsic.
About this time there were a number of threads about how Westland was having problems delivering on time and many discussions about how their communication was terrible.
I got back from Pennsic and started mailing them every couple of days to find out what was what. Then I started do the same on facebook.
Finally, I was told that they would be sent FedEx on wednesday August 25. On the 25th I got the tracking number, on Facebook, not email. The shoes actually arrived here in Ottawa that Friday, but due to the weekend, I didn't actually get them until the following Tuesday.
The shoes were exactly as ordered although some of the colours are not as depicted on the website. The green in particular ended up being much darker. So far, everyone seems pleased. I wore my new boots all weekend and except for them being exactly knee high so the seem kept poking me in the back of the knee until I trimmed it they were perfectly comfortable in the wet and cold and also while fencing.
To sum up, the product is exactly what I wanted. The price is excellent. Prior to the communication rant thread here on AA, the communication blew chunks. Since then it is merely terrible. However, I never doubted that I would get my shoes (perhaps overly optimistic of me) and while I had hoped that they would arrive before pennsic, I was not surprised, even if I was disappointed.
I will order from them again and in fact will probably do so in about a month.
I just finished a weekend event wearing my new boots from Westland Crafts and figured I'd give them a review.
I placed an order for 33 pairs of shoes on May 17th. I had waited until another local had received the shoes he ordered before placing both so I could see how long it took and so I could see the quality. I was reasonably pleased with both so I placed the order for myself and a number of other people from the kingdom. As you might suspect, the plan was to get the stuff for pennsic.
There was some back and forth with Westland about corrections and clarifications with the order (more stuff that I had got wrong than them) and that was fine. I sent off the money and settled down to wait.
Mid June I sent an email and asked how it was going and was told it would be shipping next week. A month later, having heard nothing I sent another email and on July 17th I was told that my order had shipped. I was delighted that everyone would have their shoes for Pennsic.
I didn't get the shoes for Pennsic.
About this time there were a number of threads about how Westland was having problems delivering on time and many discussions about how their communication was terrible.
I got back from Pennsic and started mailing them every couple of days to find out what was what. Then I started do the same on facebook.
Finally, I was told that they would be sent FedEx on wednesday August 25. On the 25th I got the tracking number, on Facebook, not email. The shoes actually arrived here in Ottawa that Friday, but due to the weekend, I didn't actually get them until the following Tuesday.
The shoes were exactly as ordered although some of the colours are not as depicted on the website. The green in particular ended up being much darker. So far, everyone seems pleased. I wore my new boots all weekend and except for them being exactly knee high so the seem kept poking me in the back of the knee until I trimmed it they were perfectly comfortable in the wet and cold and also while fencing.
To sum up, the product is exactly what I wanted. The price is excellent. Prior to the communication rant thread here on AA, the communication blew chunks. Since then it is merely terrible. However, I never doubted that I would get my shoes (perhaps overly optimistic of me) and while I had hoped that they would arrive before pennsic, I was not surprised, even if I was disappointed.
I will order from them again and in fact will probably do so in about a month.