The Armour Archive

I paid for an item some time ago that has not been delivered. Communication has been very poor. I still want to give him the benefit of the very small doubt that remains in my mind.

I'd like to give him a phone call and resolve this in a friendly manner if at all possible. Anybody have a phone or address (from which I can probably figure out the phone) for him?

Maybe you do but you do not want to give it out to me. That's cool. PM me and I will give you my cell so he can call me and we can chat.

Thanks!

Jess

I don't know him, but he posted this a while back:

http://forums.armourarchive.org/phpBB2/viewtopic.php?p=1232193&highlight=#1232193

PM sent

Jess

Please calm down. Ive been dealing with this crap for at least a month and it has slowed things down. I have also had two out patient surgeries which have slowed things down.

I do a fair amount of business here, and everybody gets what they ordered; I have just run into some health issues that have caused things to be slower than usual.


cheers
Drew

Deleted my post since I just saw that you posted. Is your PM inbox still full? I sent you the measurements via a PM so if it is I can re-send them via email.

Mr. Young,

I have yet to lose my temper. I am very cool at the moment. Considering the number of people who have PMed me in the last couple of hours, I think you have problems.

As I indicated in my voice mail, I would like to know
1. Has the grill has shipped yet? If so, via what service and with what tracking number? If so, Thank you.

2. If it has not shipped yet, I expect a refund immediately. My paypal is jessmccarthy@wowway.com

3. If either of the above are impossible -- you no longer have the item and have no money, then call me and we will work some sort of payment plan out.

4. If you fail to respond, I will begin educating myself on other possible remedies.

Thank you in advance for your prompt response.

Jessica McCarthy

Andrew, Can you reply to my PM's?

BTW, I just realized that Talbot had won my item at auction back in Feb of 2008:

http://forums.armourarchive.org/phpBB2/ ... ht=#998909

http://forums.armourarchive.org/phpBB2/ ... t=#1230625

What happened?

Drew,

A word of advice from somebody who know who everybody is, and who has some of your work in the studio.

Make sure that Jess is happy. Even if you have to stay up all night working and annoy the neighbors to do it.

It's worth it.

f

PMs have been cleared out as best I can. When you get upwards of 50-odd PMs in under a week the dam box fills up fast. I was also very clear about the fact that the PMs fill up fast from the post I made a week or so ago.

I have said what is true and I will not cave to anyone trying to accuse of me or run me though the gauntlet for shipping something I never promised would go out overnight. It takes about a week for us to process most orders. Jess never gave me her address for which I had to get from her. Did Jess tell you that? Did Jess tell you that we went to ship the box and we realized we didnt have her address??

And between my own illness/surgeries which put things into a bit of a spin, I think 3-4 weeks is forgivable.

Just off the top of my head as the shipping list was long:

Talbot just received a helmet shipment we sent a week or so ago.
Jess bargrill went out
RandyW celtic print shipped
Victors torso went out

Chef de Chambre items are en route now....
jmperez' Coat of plates went out this afternoon...

Items that people order GET SHIPPED asap. And while this wasnt a glorious example of shipping times, hey, f*cking surgery aint fun either and I have another two bouts of it to go. What is pissing ME off is when I cant answer every single email or phone call the split second its sent (especially being loopy on medication) only to be accused of fraud because it took a few days/week to get back to people...give me a break.

I am a generous and kind person but this accusation crap and rude impatience needs to stop, especially given what Ive been dealing with. How would you like to have your nose and throat surgically carved out three times in as many weeks? Im sure youd be peachy with anyone down your throat for trying to supposedly screw them over.


End of story.

Bullshit Andrew. You are running a business. You have taken people's money. It is ON YOU to communicate on time, or find someone to help you do so. Yes, glitches happen. But this is what kills so many hobbiest businesses.

I'm sorry something terrible occured, and you were set behind. But that is immaterial to someone who has sent you money. People send money, on the basis that the contract will be fulfilled, and I know, personally, I don't give a rat's ass what the "excuse" is.. if a business is set up to take my money BEFORE I see product, then they damn well better be set up to fulfill that product, period. I don't care if they have to haul in their Mom and kids to pack stuff, I expect that of someone who has my hard-earned money.

(That being said: I also run a small business. I don't take money until I deliver product. And there's a DAMN GOOD REASON. )

Don't take this personally, as it's not really aimed at you, but we've seen plenty of "excuses" from plenty of people, as to why times slip, and shoddy merchandise appears. And even if they are VALID excuses, it doesn't change the fact, that people sent money, based on promises.

I'm thinking it's easier, but not necessarily better, to be a hardass to someone when he or she is down. When reasons such as Andrew's come to light I think compassion and/or forgiveness is more becoming than derision.

Yes he is responsible for your money and product but as Halfdan just said, under certain circumstances it is important to be compassionate.

Maeryk wrote:Bullshit Andrew. You are running a business. You have taken people's money. It is ON YOU to communicate on time, or find someone to help you do so. Yes, glitches happen. But this is what kills so many hobbiest businesses.

I'm sorry something terrible occured, and you were set behind. But that is immaterial to someone who has sent you money. People send money, on the basis that the contract will be fulfilled, and I know, personally, I don't give a rat's ass what the "excuse" is.. if a business is set up to take my money BEFORE I see product, then they damn well better be set up to fulfill that product, period. I don't care if they have to haul in their Mom and kids to pack stuff, I expect that of someone who has my hard-earned money.

(That being said: I also run a small business. I don't take money until I deliver product. And there's a DAMN GOOD REASON. )

Don't take this personally, as it's not really aimed at you, but we've seen plenty of "excuses" from plenty of people, as to why times slip, and shoddy merchandise appears. And even if they are VALID excuses, it doesn't change the fact, that people sent money, based on promises.

Maeryk

First of all Maeryk I run four businesses and dont need advice from you....with all due respect in return. You dont know the circumstances of the situation and the customer is not always right. If this was an ongoing problem I can understand why someone would complain but we do a lot of business ( not all of which do our customers feel the craving need to proclaim to the world btw ) and have had few if any serious problems.

But if you must know, our usual time frame of shipping an 'as-is' item is about a week and often for USPS pick ups which occur here on Fridays. We were also awaiting a number of different details from people regarding shipping info, payment details etc.

We were ready to ship the bargrill within about a week of receiving Jess's payment which I felt comfortable with which would have been about Nov 1st.. Now, when you dont have someones address this doesnt help. I believe I sent a PM and an email to Jess and she did reply promptly which was helpful.....but it was not until the 11/07/08 (too late for shipping that Friday) that we got her address and the grill would have gone out by that Friday 14th....except that I underwent surgery on the 9th, 13th and 16th and I God forgive me if I think that bears a little understanding.

Otherwise, a number of archive members should be receiving items periodically throughout this and next week. My wife and assistant took several things during my general incapacity.

In my short life here on the archive I've come to see that a lot of customers think that a merchant will ship the item the day it is ordered. ALL the merchants I have dealt with only ship once a week and that is THE most frequent I have come across, but I'm a newb.

This also reminds me, have I given you my address Andrew?

Ok. Now I am angry. Now I have no doubt you are dishonest.

Andrew Young wrote: I was also very clear about the fact that the PMs fill up fast from the post I made a week or so ago.

I caught on to this excuse early on. That's why I utilized your emails of furnaceplans@hotmail.com and partsandtechnical@hotmail.com
That's why I started posting in posts you were posting to. That's why I started posting in the listing. That's why I also decided to give you a call. I wanted to make sure the problem wasn't due to any miscommunication.

Andrew Young wrote: I have said what is true and I will not cave to anyone trying to accuse of me or run me though the gauntlet for shipping something I never promised would go out overnight. It takes about a week for us to process most orders. Jess never gave me her address for which I had to get from her. Did Jess tell you that? Did Jess tell you that we went to ship the box and we realized we didnt have her address??

Ok. I've played nice. But that's bullshit. I sent you my address with my first PM on October 23. I assumed you would need it to figure the shipping. (I'll be forwarding it to you Mr. Young. It would go a long way to fess up on this. Anyone else who wants to see it? I'll be happy to forward it to you. I'll be printing them out and .pdfing them in the event I need them in the future.) I thought you took my address into consideration when you charged me $12.85 for shipping. Maybe not. I paid on October 25th with paypal. I thought that also includes an address. Maybe not.

On Nov 7, you PMed me and indicated that you had received the money but that the item had not shipped because you were "down with a respiratory bug" but that you were "getting to stuff now."

Then you PMed me later that day to let me know that it was all ready to ship when you realized that you did not have an address. I figured you lost it, so I sent it to you again on Nov. 7 to both of your emails.

I waited and it didn't come. On Nov 14, I sent you messages to both of your emails, and started posting in the various threads that I wanted to know the status and repeating my address again, just in case.

That's when you responded on the 14th and told me:

"Nothing is serious. I realized your box was still in the truck and never got sent.

Has it really been 20 days?!?! Wow, I am sorry about that.

Ive been up to my ears in orders also, so I think it also slipped my mind.

Im a professional armourer/costumer and we deal with nearly 200 customers a month

so I assure you its just a mistake. Will go out this weekend/monday."

When I saw that you had not responded to Sir Victor and he started a paypal dispute against you, I began to worry. That's why I keep requesting a tracking number. You didn't respond to my emails of the 17th until I started this thread and gave you a call. You didn't return my call. But you have now emailed me to say it went out last night.

I didn't demand overnight shipping. I did expect you would ship an instock item prior to 3 1/2 weeks, multiple PMs posts, emails, and a phone call. I didn't accuse you of fraud. My compassion went out the window when you started lying, blaming this fiasco on me and trying to play the victim.

Please provide me with the name of the service you used and the tracking number.

I can't figure out how to forward a message I have saved. I'll print it and pdf it and figure out how to upload it tomorrow.

Jess wrote:Ok. Now I am angry. Now I have no doubt you are dishonest.

Andrew Young wrote: I was also very clear about the fact that the PMs fill up fast from the post I made a week or so ago.

I caught on to this excuse early on. That's why I utilized your emails of furnaceplans@hotmail.com and partsandtechnical@hotmail.com

That's why I started posting in posts you were posting to. That's why I started posting in the listing. That's why I also decided to give you a call. I wanted to make sure the problem wasn't due to any miscommunication.

Andrew Young wrote: I have said what is true and I will not cave to anyone trying to accuse of me or run me though the gauntlet for shipping something I never promised would go out overnight. It takes about a week for us to process most orders. Jess never gave me her address for which I had to get from her. Did Jess tell you that? Did Jess tell you that we went to ship the box and we realized we didnt have her address??

Ok. I've played nice. But that's bullshit. I sent you my address with my first PM on October 23. I assumed you would need it to figure the shipping. (I'll be forwarding it to you Mr. Young. It would go a long way to fess up on this. Anyone else who wants to see it? I'll be happy to forward it to you. I'll be printing them out and .pdfing them in the event I need them in the future.) I thought you took my address into consideration when you charged me $12.85 for shipping. Maybe not. I paid on October 25th with paypal. I thought that also includes an address. Maybe not.

On Nov 7, you PMed me and indicated that you had received the money but that the item had not shipped because you were "down with a respiratory bug" but that you were "getting to stuff now."

Then you PMed me later that day to let me know that it was all ready to ship when you realized that you did not have an address. I figured you lost it, so I sent it to you again on Nov. 7 to both of your emails.

I waited and it didn't come. On Nov 14, I sent you messages to both of your emails, and started posting in the various threads that I wanted to know the status and repeating my address again, just in case.

That's when you responded on the 14th and told me:

"Nothing is serious. I realized your box was still in the truck and never got sent.

Has it really been 20 days?!?! Wow, I am sorry about that.

Ive been up to my ears in orders also, so I think it also slipped my mind.

Im a professional armourer/costumer and we deal with nearly 200 customers a month

so I assure you its just a mistake. Will go out this weekend/monday."

When I saw that you had not responded to Sir Victor and he started a paypal dispute against you, I began to worry. That's why I keep requesting a tracking number. You didn't respond to my emails of the 17th until I started this thread and gave you a call. You didn't return my call. But you have now emailed me to say it went out last night.

I didn't demand overnight shipping. I did expect you would ship an instock item prior to 3 1/2 weeks, multiple PMs posts, emails, and a phone call. I didn't accuse you of fraud. My compassion went out the window when you started lying, blaming this fiasco on me and trying to play the victim.

Please provide me with the name of the service you used and the tracking number.

Everything you say is absolutely true Jess. I have all the emails too.

And where do you see me blaming everything on you Jess? Go reread what I wrote, I was surprised it had been 20 days and I was about to ship your grill when it was realized we had no address for you...because unlike everyone else, you forgot to send it...so in a way, part of the delay occurred because we had no address from you.


Did you consider that if I was largely incapacitated that I wouldnt be able to get to all emails and PMs....especially when they fill up fast? Did you consider that if my PM box is full....that does not mean Im ignoring you with some devious plan in mind. And have you considered that if you send a PM and my box is full...I might not get it?

This message, dated 11.7.08 is the first time we received your address


IF YOU SENT AN EARLIER ADDRESS AND WE DID NOT RECEIVE IT BECAUSE OF THE BOX WAS FULL I DO APOLOGIZE. Beyond that I have already said I regret the delay but I was largely incapacitated this past month, save a few posts when I was feeling a bit less foggy/groggy.


The only regret, as stated, was that this took longer than I had wanted.

Seriously, its been three business weeks to the day, including Saturdays. Ive said we usually have about a week processing...and we ship on Fridays, and by the time we got your address those shipments had already been picked up. And in during much of the last two odd weeks Ive been down with a rough respiratory bug and multiple ENT surgeries to correct some problems Ive had breathing (Im also asthmatic which has made for a rough time).


Your bargrill should arrive any day.

Beyond that I dont know what you want me to say Jess?



.

freiman the minstrel wrote:Drew,

A word of advice from somebody who know who everybody is, and who has some of your work in the studio.

Make sure that Jess is happy. Even if you have to stay up all night working and annoy the neighbors to do it.

It's worth it.

f

Sounds like a perfect reason not to take orders from this "jess". Is one above average loud person more important than anyone else you do business with? That's a really disastrous way plan your working day. Once that catches on, you are guaranteed to be assailed by a number of impatient, persistent clients. Really, everyone's time is more important to them than anyone else's time might be. Sorry Freiman, that attitude sucks, IMHO.

Kel Rekuta wrote:

freiman the minstrel wrote:Drew,

A word of advice from somebody who know who everybody is, and who has some of your work in the studio.

Make sure that Jess is happy. Even if you have to stay up all night working and annoy the neighbors to do it.

It's worth it.

f

Sounds like a perfect reason not to take orders from this "jess". Is one above average loud person more important than anyone else you do business with? That's a really disastrous way plan your working day. Once that catches on, you are guaranteed to be assailed by a number of impatient, persistent clients. Really, everyone's time is more important to them than anyone else's time might be. Sorry Freiman, that attitude sucks, IMHO.

Exactly, well put!


I admit there was a delay, but I hardly think that delay was so horrendous that it warrants me being dragged over the coals like this.

Even if we are counting every single day from Oct 23, that is a period of 26 days. ....less sundays when nothing ships, its 22 days, ergo its only been three weeks. Ive waited that long for things, longer too.

Consider that, as Ive said, we have about a one week processing period, that leaves about 2 weeks. And as far as I am aware we did not receive any address from Jess until Nov 7. And in that time since I have been heavily incapacitated with some serious ENT/respiratory issues which have required no less than three surgeries (of which Ive mentioned to other people on the archive who aren't customers).

Could we have shaved off a week, perhaps.

Could there be miscommunication here...very likely.


But then again, I dont feel an obtuse apology is warranted all things considering. I am however sorry that Jess feels so paranoid that we are trying to swindle her. I suspect when packages start rolling in for other people and they chime in, she may realize that her fears were unfounded.


.

i just read threw all this.. I dont know jess or andrew personally. but when some one over goes surgery and all this stress added on top of it, it doesnt make for a pleasent mix its really to much for him to handle at the moment. If that was my order i would'nt really care all to much, i would hope for him to get some rest and recover because he will send it in time, and he will get back up on his feet and take care of things.. some people really dont have much patientce. And yes he is running a business, but IMO some ones health is more important then my 70$ or what ever it was..

and yes their is plenty of armoury's who lack in service and have stolen money and not sent products. But i dont see this happening from him.

andrew has alot of positive reviews on this Archive, and when i can gather enough money i will buy a armour stand from him.

Andrew Young wrote:Everything you say is absolutely true Jess. I have all the emails too.

And where do you see me blaming everything on you Jess? Go reread what I wrote, I was surprised it had been 20 days and I was about to ship your grill when it was realized we had no address for you...because unlike everyone else, you forgot to send it...so in a way, part of the delay occurred because we had no address from you.

...

This message, dated 11.7.08 is the first time we received your address


IF YOU SENT AN EARLIER ADDRESS AND WE DID NOT RECEIVE IT BECAUSE OF THE BOX WAS FULL I DO APOLOGIZE. Beyond that I have already said I regret the delay but I was largely incapacitated this past month, save a few posts when I was feeling a bit less foggy/groggy.
.

I know you got my PM with my address when I sent it to you on 11/23/08. How do I know? Because you replied to that PM on 10/24/08. It's obvious from the subject and the text of the reply. When I go into work, I have scanning technology. I'll scan it and send it to you and try and figure out how to post it for viewing here.

I got your email. If you have indeed shipped the grill to me, then I don't want some sort of discount or refund. I'm not trying to blackmail you. I'm not trying to get something for free. I just wanted to pay the price you offered the item for and then receive the item.

In the event the item shows up at my door, I will get on the AA and post here when I receive it.

Just as a point of reference, PayPal provides a confirmed shipping address when you send payment. I do a lot with pay pal, and it sends the shipping address with the payment.
Also, Pay Pal has a limit of 45 days to file a dispute about an item not recieved. Once that has passed, it's too bad, so sad you can't get your money back without other legal options. I too file a "non-reciept of item" dispute no matter what on the 20th day on eBay. It's just the way most people use pay pal.

I know one thing. I was looking with longing at this grill. However, the person selling it wasn't on my "trust list" and so I didn't. Jess is being nice. At day 20 I'd have went to Pay Pal.

And, as an outsider, seeing a buisiness treat a customer in this fashion and say things like "they customer isn't always right" kinda makes one worried about sending sums of money to them for things.

I will just say this...I wouldn't want Jess angry at me over something like this.

I decided to chime in with my opinion here. Keeping in mind that when combined with $5 it gets you a cup of coffee at starbucks.

I have had dealings with a number of armorers over the years, and the one thing that makes the difference is communication. Once money is transfered it is YOUR responsibility to make sure I am aware of anything that causes delays. Simple truth is that I am a preety nice guy and if you let me know there is a problem I will almost always try and work it out with you. Dodge me and don't keep me in the loop? I start to assume I have been ripped off.
If Andrew has been sick he has my sympathy, surgery sucks. If you are well enough to post here on anything then you are well enough to contact the people you took money from. If you run 4 businesses I would hope you know that.
I have seen a lot of posts over the years and I son't think Jess is anymore impatient, vindictive, or evil than any of the rest of us. However, she is a lawyer and probably knows or can find out what the laws are concerning interstate shipping and internet fraud. Not accusing anyone of missdoings, but if you the bussiness don't communicate after the money is transfered, then you are at fault. If you are so busy that your inbox gets full and messages bounce then congratulations I am glad you are doing that much business, not my fault if you bon't get the message I sent because you don't clear your inbox.
Basically, if something happens to cause a delay and you can post here in depth about stapled lammellar, then you can post here or email the people you took money from.

Vitus von Atzinger wrote:I will just say this...I wouldn't want Jess angry at me over something like this.

Jess is the one we sent from the Archive party at Pennsic to try and get you out of court when you were guarding against the bagpipe pirates, right?

And this is how armorer reputations get ruined. Years to build a good reputation and it is trashed with one publicly late delivery. Everything is great, then poor communication, then a plausible excuse, then the dates start slipping more and more and more... I hope that dosn't happen here.

Andrew, no offense but from a public relations standpoint, you can handle this better. Even when we know the customer isn't always right, it's important to make them FEEL like they are always right. Occasionally that means being pro-active about communication and getting addresses. It's also important to other future customers to make them FEEL like they will be treated as if they are always right. This particular thread and the language used is not helping you gather new customers in the future.

A lot of good armorers have gone out of business from the disruption that a simple cold has wrecked on their business plans. The better business managers involved in armor have contingency plans. Seeing as how you know you have more surgery coming up, it might be logical to get your existing orders wrapped up as best possible and come up with a contingincy plan that can be used for those times.

Good luck,
Sean

Now we see if I am smart enough to upload a pdf.
Hopefully this is my first PM to him and his reply to it.
Here goes.

I'll work on uploading the stack of print outs from the other PMs, emails, postings, etc. as time allows. Perhaps on my lunch hour or later tonight. I have to work and go to a continuing ed thing tonight.

Jess

Kel Rekuta wrote:

freiman the minstrel wrote:Drew,

A word of advice from somebody who know who everybody is, and who has some of your work in the studio.

Make sure that Jess is happy. Even if you have to stay up all night working and annoy the neighbors to do it.

It's worth it.

f

Sounds like a perfect reason not to take orders from this "jess". Is one above average loud person more important than anyone else you do business with? That's a really disastrous way plan your working day. Once that catches on, you are guaranteed to be assailed by a number of impatient, persistent clients. Really, everyone's time is more important to them than anyone else's time might be. Sorry Freiman, that attitude sucks, IMHO.

Kel - read that the other way around. I get your point, but consider the possibility that this is *not* a problem customer situation. In the case that the problem does not lie with the customer, then neither does the sucky attitude.

Frieman did not say "put everyone else's needs to the side and work only on satisfying Jess". That's an interpretation you put on his words.

I got a few minutes. Here is a summary of our communications:

1. I posted to the item listing on 10/23/08 at 6:38 pm expressing interest and informing him I was sending a PM. The link to that thread is here: http://forums.armourarchive.org/phpBB2/ ... t=#1238271

2. I PMed Mr. Young on 10/23/08 at 6:40 pm expressing interest, providing my address, and inquiring into payment. See the scanned copy viewable above.

3. Mr. Young replied to my PM on 10/24/08 at 11:32 pm, talking up the item, confirming payment method and total, stating, "Ill get it boxed up". See the scanned copy viewable above.

4. On 10/25/08 I paypaled him the money and replied to his PM on 10/25/08 at 2:18 pm thanking him.

5. I didn't hear anything and I didn't receive the item. So I PMed Mr. Young on 11/02/08 at 9:40 am, trying to confirm that he had received my payment via paypal.

6. On 11/05/08 at 10:30 pm, I posted to the item listing, since I had no response and read in another thread that his inbox was full. In that posting, I informed him that I had paypaled him and inquired if it had yet shipped. The link to that thread is here: http://forums.armourarchive.org/phpBB2/ ... t=#1238271

I also saw someone else was having problems. http://forums.armourarchive.org/phpBB2/ ... hp?t=88362
I figure if he is not responding to someone with "Sir" in front of his name, that's a bad sign.

7. On 11/07/08 at 7:10 am, I bumped the posting because I still had received no response. The link to that thread is here: http://forums.armourarchive.org/phpBB2/ ... t=#1238271

8. With no response, I thought maybe I ought to also try and use his email too. I saw when I pressed his email button on the thread, it went to furnaceplans@hotmail.com. So I emailed that address on 11/07/08 at 7:11am, letting him know I had paypaled him the funds, that it had not been received, and that I had no response from him. I asked if the item had been shipped and asked that he respond so I would know not to seek a remedy through paypal. I included my address again just in case.

9. On 11/07/08 at 12:17 pm, Mr. Young PMed me, confirming that he had received the funds and stating "been down with a respiratory bug…getting to stuff now."

10. On 11/07/08 at 3:27 pm, Mr. Young PMed me, stating "I don't seem to have a shipping address for you." "Bargrill was all set to ship today but I couldnt find an address." He asked that I email it to partsandtechnical@hotmail.com.

11. On 11/07/08 at 5:36 pm, I emailed partsandtechnical@hotmail.com my shipping address. Then I waited for it to arrive.

12. On 11/14/08 at 8:03 pm, I posted to the item listing again, inquiring into whether the item had shipped and via what service? I also asked if there was some sort of problem. I included my address again, just in case. The link to that thread is here:
http://forums.armourarchive.org/phpBB2/ ... t=#1238271

13. On 11/14/08 at 8:06 pm, I emailed furnaceplans@hotmail.com indicating it had now been 20 days since I made payment and I had not received the item. I asked if it had shipped yet and via what service. I asked him to let me know if there was a problem. I again included my address just in case. I sent this same message to partsandtechnical@hotmail.com at 8:07 pm. I looked on the AA and saw he had been posting to a lamellar thread. So I pasted the same message into that thread too at 8:07pm. http://forums.armourarchive.org/phpBB2/ ... t=#1238273

14. Mr. Young emailed me on 11/14/08 at 9:11 pm, telling me, "Nothing is serious. I realized your box was still in the truck and never got sent. Has it really been 20 days?!?! Wow, I am sorry about that. Ive been up to my ears in orders also, so I think it also slipped my mind. Im a professional armourer/costumer and we deal with nearly 200 customers a month so I assure you its just a mistake. Will go out this weekend/Monday."

Notice he didn't say anything like, "I'm sorry. I've been in the hospital with two surgeries. I apologize for the delay, but I will get it too you as soon as I am able." If he had, I could have understood that.

15. On 11/17/08 at 7:33 pm, I PMed him again, asking if the item had shipped yet and asking for a tracking number. I pasted that same message and emailed it to furnaceplans@hotmail.com and partsandtechnical@hotmail.com at 7:36 pm.

16. I started this thread on 11/18/08 so that I could call him and see what was going on. I did. I left a message and asked him to call me back, letting him know he could call as late as midnight. He didn't. He did start posting here, blaming me for the delay and claiming that I didn’t send him my address. You can read the contents of those posts above.

17. He emailed me at 2:58 pm (although I did not see it until midnight) stating that the "grill went out last night" and indicating his illness and surgeries had left him "really out of it" and that "I believe that there was a question of your address and I suspect that played a part in the delay (along with my inability to attend to the details being in a seemingly endless post off recoveries.)"
18. He PMed me on 11/18/08 at 3:26 pm, and told me that he had emailed me, that his PM box was full so nothing "new" was coming through, and "I am not angry at you (smile) I am a customer too and know how you feel."
19. He Pmed me on 11/19/08 at 1:31 a.m. offering me a discount on the grill if I would delete this thread. He also told me he is unable to provide me a tracking number because "I dont keep the tracking info here at the shop so Ill have to get ahold of my accountant who Ill be meeting with this weekend."

Anyway, I'll be scanning and uploading these messages so you can read them for yourself. Be sure to check out the first two I have already scanned above. You know that one with my ADDRESS in it and his response to it.

Remind me to never anger a professional.

Jess wrote:BTW, I just realized that Talbot had won my item at auction back in Feb of 2008:

http://forums.armourarchive.org/phpBB2/ ... ht=#998909

http://forums.armourarchive.org/phpBB2/ ... t=#1230625

What happened?

Not sure what happened. I was not aware I had won it. Probably my fault for lack of follow through. (Jess, If you decide you don't want it I'll gladly take it.)
On another note I just got a beautiful helmet from Andrew this week. It is absolutely smashing! My kids love it in particular. There was a delay but communitcation was fine and the helmet arrived in a timely manner.

Jess your last post is full of facts but is also plauged by your own bias. If you wish to ruin his business that is how, but it may not be 100% honest. Not saying he hasn't screwed up (but neither is he) but your post is not purely fact.

Jess wrote:I'll work on uploading the stack of print outs from the other PMs, emails, postings, etc. as time allows. Perhaps on my lunch hour or later tonight. I have to work and go to a continuing ed thing tonight.

Jess

Ok, now you seem a little OC.

It seems to me that the 80 dollars you spent was well worth it just so you got the chance to tilt at a windmill.
I know to avoid you as a customer. I think you enjoy this too much.