Anyone heard from Steel Mastery?

Duke Icefalcon · Post by **Duke Icefalcon** » Mon Jan 11, 2010 9:29 am

I commisioned them to make me a pair fo finger gauntlets as they were interested in having us represent them them here in the States. I paid my hal down and have not since been able to get a hold of them.

Anyone else heard from them?

Cian of Storvik · Post by **Cian of Storvik** » Mon Jan 11, 2010 9:33 am

I paid for a pair of shoes back in September that I've yet to see, or get an email response about. I've been told by others that the Ukraine shipping can take a very long time...like half a year, despite their estimated 2 week shipping estimate

The shipping lag must also affect their email response. Maybe they get email by boat.
-Cian

Drogo the Clueless · Post by **Drogo the Clueless** » Mon Jan 11, 2010 9:41 am

I too am having some difficulty in reaching Steel Mastery. I did hear a rumor that they were hit pretty hard by the weather. Not sure if that would affect communication and work output though.

Mike Garrett (Orc) · Post by **Mike Garrett (Orc)** » Mon Jan 11, 2010 9:46 am

Last had contact about a week or less before Christmas.
They're usually very good, so I guess they may have a problem.

talaananthes · Post by **talaananthes** » Mon Jan 11, 2010 10:37 am

I've heard through the grape vine that most of their staff are on vacation until next week.

Horace · Post by **Horace** » Mon Jan 11, 2010 11:05 am

Most of the Business I do over there is off till Jan 7th or as late as Jan 18th.

If that helps at all.

Best

-H

ingolf · Post by **ingolf** » Mon Jan 11, 2010 11:18 am

I believe Christmas started the 7th and holidays run for 6 days.

Sebastian K · Post by **Sebastian K** » Mon Jan 11, 2010 11:28 am

Mike Garrett (Orc) wrote:Last had contact about a week or less before Christmas.
They're usually very good, so I guess they may have a problem.

No they are not. A friend of mine is still waiting, and it's een years. And he paid in advance, all of it.

Tomburr · Post by **Tomburr** » Mon Jan 11, 2010 3:44 pm

Just concerning the matter of shipping to the CONUS from Ukraine, I've gotten multiple packages shipped from there in two weeks' time.

If it took half a year, somebody was either lying or it got eaten and subsequently regurgitated by the Customs monster.

Leo Medii · Post by **Leo Medii** » Mon Jan 11, 2010 3:46 pm

Tomburr wrote:Just concerning the matter of shipping to the CONUS from Ukraine, I've gotten multiple packages shipped from there in two weeks' time.

If it took half a year, somebody was either lying or it got eaten and subsequently regurgitated by the Customs monster.

All the stuff we got from JollyKnight came in less than two weeks. Several boxes over a space of a couple months.

Albrechtthesilent · Post by **Albrechtthesilent** » Mon Jan 11, 2010 4:30 pm

My purse from Willy Trambone took 11 business days to OH via Ukranian Air Mail.

I wouldn't imagine it makes too good an impression when a business does something like this on a sample... Kind of ironic that the guy who is best known for his service has to wait past a due date for product.

Albrecht

Bleddyn De Caldicot · Post by **Bleddyn De Caldicot** » Mon Jan 11, 2010 5:00 pm

Orthodox Christmas happens later, they could very well still be on holiday.

Duke Icefalcon · Post by **Duke Icefalcon** » Mon Jan 11, 2010 5:34 pm

I will give them another week or so and then I guess I have to write off the money I sent off to them.

Bummer. I was hoping to increase the amount of goodies we could bring to all of you. I will let you know if I have learned a lesson and report the results in a few weeks if I do not hear anything.

Ice

Mike Garrett (Orc) · Post by **Mike Garrett (Orc)** » Mon Jan 11, 2010 6:49 pm

Some Eastern Orthodox national churches, including those of Russia, Georgia, Egypt, Ukraine, the Macedonia, Serbia and the Greek Patriarchate of Jerusalem continue to use the older Julian Calendar. While they celebrate Christmas on December 25 in that calendar, until 2100 this is 7 January in the modern Gregorian Calendar

Christmas celebrations end, apparently, on the Feast of Epiphany, which is 19th Jan (6th Jan on Julian Calender), so they may well, as has been said, still be in the holiday season over there.

Amanda M · Post by **Amanda M** » Mon Jan 11, 2010 6:58 pm

My gauntlets came from over there somewhere also and the shipping was incredibly prompt, less than 2 weeks to my doorstep.

Drogo the Clueless · Post by **Drogo the Clueless** » Tue Jan 12, 2010 12:00 pm

I just got an email from Steel Mastery. It confirmed that my order was taken and that most of their staff is on vacation till January 18th. Good to know; no need for panic.

Duke Icefalcon · Post by **Duke Icefalcon** » Tue Jan 12, 2010 3:06 pm

Cool. It has been a few months so far...

Giraut · Post by **Giraut** » Thu Jan 21, 2010 4:46 am

Does anybody have new infos?
Their eBay-shop is closed, meanwhile.

Mike Garrett (Orc) · Post by **Mike Garrett (Orc)** » Thu Jan 21, 2010 5:46 am

Been in regular contact with them this week.
e-mail - steel_mastery@yahoo.com

Sebastian K · Post by **Sebastian K** » Thu Jan 21, 2010 6:14 am

Now if they would just make up to the customers they screwed out of hundreds of dollars a couple of years back, everything would be fine.

Duke Icefalcon · Post by **Duke Icefalcon** » Thu Jan 21, 2010 10:19 am

I just heard from them today. Hopefully I will have a sample of the gauntlets by February and we can start doing regular business with them. I will keep you all in the loop.

Ice

David Teague · Post by **David Teague** » Thu Jan 21, 2010 1:39 pm

Tomburr wrote:Just concerning the matter of shipping to the CONUS from Ukraine, I've gotten multiple packages shipped from there in two weeks' time.

If it took half a year, somebody was either lying or it got eaten and subsequently regurgitated by the Customs monster.

No, 6 months is about right... if shipped surface. Matuls made that mistake once with an order to Alaska (our first one with him). 1/2 a year to get it here.

Air freight... 2 weeks.

David Teague · Post by **David Teague** » Thu Jan 21, 2010 1:41 pm

Sebastian K wrote:Now if they would just make up to the customers they screwed out of hundreds of dollars a couple of years back, everything would be fine.

Hey Sebastian,

Everybody I know that got stuck waiting a couple of years ago got their stuff. Your friend is the first I've heard about that never got their goods.

Know of anybody else?

DT

Cian of Storvik · Post by **Cian of Storvik** » Thu Jan 21, 2010 2:42 pm

I've been waiting since Sept. for something they quoted 2 wks delivery on.
-Cian

Giovanni_d'Alba · Post by **Giovanni_d'Alba** » Thu Jan 21, 2010 3:09 pm

I ordered some brig on the 8th, hadn't heard anything after several e-mails, and when I found out their e-bay store went phht I started a PayPal disputation of charges. I just found this thread, so it's possible the holidays just threw everything out of whack. I'll let you know if/when they contact me.

Giovanni_d'Alba · Post by **Giovanni_d'Alba** » Fri Jan 22, 2010 8:34 am

Got an e-mail from them today, with the measurement sheet. We're back on track. I'll keep everyone posted.

Giraut · Post by **Giraut** » Tue Feb 23, 2010 5:46 am

Any news recently?
I just noticed that their website is completely offline.
Some of our fighters haven't got their items they've been waiting for since november.
Quoting STAR WARS: "I have a bad feeling..."

Mike Garrett (Orc) · Post by **Mike Garrett (Orc)** » Tue Feb 23, 2010 5:56 am

That's not good...

Duke Icefalcon · Post by **Duke Icefalcon** » Tue Feb 23, 2010 7:57 am

I am still waiting....

AL · Post by AL » Tue Feb 23, 2010 8:37 am

They're still on ebay http://cgi.ebay.com/Medieval-brigandine ... 2a0502a3d8

Brennus of Edes · Post by **Brennus of Edes** » Tue Feb 23, 2010 8:43 am

AL wrote:They're still on ebay http://cgi.ebay.com/Medieval-brigandine ... 2a0502a3d8

The last comment says it took over 50 days to receive a linen helmet liner and another person in December said they were told some other linen items were not ready to ship after waiting 30 days for them. Not looking too good for recent feedback on ebay.

Drogo the Clueless · Post by **Drogo the Clueless** » Tue Feb 23, 2010 11:14 am

The website is working just fine for me. I have also been receiving regular email communication from them. There has been some minor obstacles with the language barrier. An email with a picture of what I wanted fixed that. My last email from them was on February 17th of this year.

Mike Garrett (Orc) · Post by **Mike Garrett (Orc)** » Tue Feb 23, 2010 11:19 am

Odd...website was down earlier, with holding/ad page, now it's back up

Cian of Storvik · Post by **Cian of Storvik** » Tue Feb 23, 2010 12:09 pm

I got a response from them about a week and a half ago with regards to the order I placed in Sept. that basically said "We don't know when we'll be filling your order due to problems with our manufacturer". And no response to my request for a refund.

I'm figuring this is a case of they speak english fine when they want your money, and they lose the ability to translate when people want their money back or they item they ordered.
-Cian

Ingvarr · Post by **Ingvarr** » Tue Feb 23, 2010 12:14 pm

They exceed their bandwidth quota and lose there website for a time fairly regularly.

Anyone heard from Steel Mastery?

Anyone heard from Steel Mastery?

orthodox christmas