The Armour Archive

Things haven't been going as smoothly for me as I would like lately -- there is an illness in my family, I'm separated from my wife by the diameter of the planet, etc. etc. -- and a visit to the local shire's fighter practice has become pretty much the brightest spot of my week. That's why when my helm broke I was simply miserable.

There was nothing wrong with the helm. It was about a year old and the weld was in good shape. It's just that after practice I noticed that a reinforcing bar had snapped. The metal was fine; the construction was fun. It was simply bad luck.

Let's face it: when something like that goes wrong, you can count on being out of the fight for weeks if not months if you don't -- as I do not -- have the proper equipment to fix it. I was almost literally ill when I realized it.

Out of desperation, I called up Olaf at Westlig Stjerne (regularly referred to in the Far West as "Unpronouncable Armoury"). He said no problem, ship it on down.

To make a long story short, I got the helm back a week later, repaired at no cost to me, and -- believe it or not --_shined_. Furthermore, when I mentioned that I had been having trouble meeting the local standards for neck protection, he had the Good and Noble Lady Thorfinna arrange for a new gorget to be sent along with my helm so I wouldn't have to pay a separate shipping fee.

The folks at Westlig Stjerne are good people. Olaf and Thorfinna, I salute you.



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The defining characteristic of fanaticism is the inability to understand why everyone else is not a fanatic.

Customer service such as that provided by these good folks creates such good will and loyalty. I'm sure they've seen their business increase because of the reputation they've built. I also get the feeling that they don't just give good customer service because it's a good business practice, but because they're good folks. I point people at their site all the time because of their reputation. Vivat!

Olaf and Thorfinna have won the past two armour buys from me... 3/4 stainless legs and now stainless half gauntlets... Their customer service kicks ass, and I'll go back to them because of it... AND they'll get business from my buddies as well.

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God help us we're in the hands of engineers...

Ill echo the above statements. I have purchased armour from olaf in the past and would continue to do so in the future. The quality of the armour was excellent and the pieces are of the highest caliber but what will keep me coming back is the superior customer service.

Noe, Morgan, Anton and Jagatei...greetings!

Our thanks for all your kind words!

Things don't always happen the way we'd like, but we do our best to treat all our customers right, and when things do work and everybody's happy, it sure makes us feel good!

Noe - we couldn't bear to put that fine helm in a box to ship back with all the tape smudgie on it! And Daffyd says if you duck more often, you get less tape smudgie! (LOL!) BTW, did the adjustment we made take care of the dent for you?

Best regards,

Olaf, Thorfinna and Daffyd



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Olaf Skalle Krossar
Chieftain
The Armory of Westlig Stjerne
www.armourworks.com
thefolks@armourworks.com

Olaf:

Everything seems fine so far. I can't wait to get back to fighting!

Re: tape smudgie. I agree that my defense is somewhat lacking. After careful consideration, I've decided to use a new fighting stance that should eliminate this problem. I call it the Ostrich stance, and it calls for me to turn my back on my opponent and bend over with my butt in the air. Although I expect a fair number of ass-kickings, I shouldn't get too many more tape smudgies.

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The defining characteristic of fanaticism is the inability to understand why everyone else is not a fanatic.

Hello again Jay,

Glad the fixes worked.

The new fighting stance may work well for the helm, but you may want to get some Henry VIII buttocks armor for that tender area.

Olaf

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Olaf Skalle Krossar
Chieftain
The Armory of Westlig Stjerne
www.armourworks.com
thefolks@armourworks.com

Boy I dunno,
If his opponents see him pull that "ostrich stance", they may die laughing... and he'll win by default... Not a bad tactic... hmm...

G--

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR><font face="Verdana, Arial" size="2">Originally posted by Noe:
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Re: tape smudgie. I agree that my defense is somewhat lacking.
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Just to correct a small omission on Lord Noes part,based on the experience of fighting with him in a weekly basis for the last 3 years.

I believe the accumulation of smudge marks is a result of his bizarre behaviour upon the field. He is one of the few individuals who actually tries to cram as much actual fighting time as possible in the space of a fighter practice. He has been observed on numerous occasions of actually "fighting" for 2 or 3 hours straight in full armour at the peak of Tokyo heat and humidity, only pausing for an ocassional gulp of water.

In other words, those smudge marks are probably accumulated in more fights in a couple of fighter practices than most fighters put in during an entire tourney season.